Support Team
Feedback:
support@nextpcb.com
a. NEXTPCB accepts PCB and PCB assembly orders by phone, fax, e-mail, in person at NEXTPCB's headquarters and via the online sale system on the website: www.nextpcb.com
b. Printed Circuit Board and PCB assembly services can only be ordered in quantities according to the amount specified for the product (if not specified, the default quantity is 1), and no less than the smallest quantity in the price table located on the page of each product.
c. It is possible to place PCB and PCBA orders with delivery on a specified future date.
d. Placing a PCB and PCBA order is not an obligation to NEXTPCB, and the lack of response does not imply a tacit acceptance of the order.
e. Placing an order is tantamount to submission by the consumer of a request to enter into a contract of sale for the products covered by the order. The offer is considered as accepted by NEXTPCB the moment an e-mail confirming shipment is sent to the address provided by the customer during the account registration process at www.nextpcb.com or while placing the order, or at the time of concluding the individual contract of sale.
a. The minimum technical requirements necessary for compatibility with the system we use. 1)Access to the public area of the website at www.nextpcb.com (hereafter, also referred to as “website”) is available for all Internet users without having to fulfill any formality. This access is not subject to registration on the website. 2)A portion of the website resources is distinguished. Access to these resources is only possible for registered users of the website with an account and active e-mail addresses.
b. To place a PCB and PCBA order using the online sale system, the customer should have an active e-mail account as well as an account in the www.nextpcb.com service. The registration form for creating an account on the website can be found in the “Sign up” tab.
c. The account on the website: www.nextpcb.com is a personal client administration panel available to the client upon registration and signing in to the website, denoted by the customer’s username and password and containing the customer’s data and activities on the website. The client is obliged to keep confidential and not reveal the username and password to his/her account to a third party. Account deletion occurs at the request of the client sent to NEXTPCB. The account is deleted immediately, no later than 30 days from receipt of the request, and where the client has orders under execution, no later than 30 days from the date of completion of the last of the orders.NEXTPCB is entitled to waive the client's rights to use of the account on the website and/or to place circuit and assembly orders using the online sales system, where the method of use by the client violates provisions of law, principles of social interaction.
d. Detailed information on the registration process and administration of the account on the website. Upon placing an order, the client receives an e-mail confirmation to the address provided during registration. On the day of transfer of the ordered goods to the carrier, the client shall also be informed via e-mail.
During the telephone call, we shall ask the customer to provide the following information: name and surname, address, place of residence, phone number, customer number, if already assigned, as well as name of the chosen product, order quantity, delivery address, and preferred transport method. The provision of an e-mail address is not necessary, but recommended, as it allows to monitor the execution of the order, in particular, to send an e-mail confirming the submission of the order and shipment information for the ordered goods.
Along with your order, you are required to provide the following information: name, address, phone number, customer number, if already assigned, and the name of the selected item, ordered quantity, delivery address, and selected transport method. After placing the order, a confirmation email shall be sent to the same address used for submitting the order, unless a different e-mail address was specified for this purpose in the order. On the day of transfer of the order to the carrier for shipment, the customer shall be informed via e-mail.
Along with your order, you are required to provide the following information: name, address, phone number, customer number, if already assigned, and the name of the selected item, ordered quantity, delivery address, and selected transport method. The provision of an e-mail address is not necessary, but recommended, as it allows to monitor the execution of the order, in particular, to send an e-mail confirming the submission of the order and shipment information for the ordered goods.
PCB and turnkey PCB assembly service orders may be placed at the headquarters of NextPCB in Shenzhen.DELIVERY OF GOODS
a. NEXTPCB offers delivery of PCB and PCBA projects to the countries indicated in the “Support” tab. Delivery of PCB and PCBA projects to countries outside the group is only possible subject to individual arrangements with NEXTPCB. It does not deliver goods to territories and people who under Chinese or international law are subject to embargo or restrictions on trade and sales of goods. If in doubt, please contact the Sales Department at NEXTPCB The consumer covers shipping costs, unless otherwise agreed in a separate agreement between the consumer and NEXTPCB.
b. The PCB and PCBA projects shipping cost depends on the weight of the package, its size and country of destination, as well as the choice of carrier/freight forwarde
c. PCB and PCBA orders shipping costs are included in the order and invoiced with the first shipment containing the goods of a given order. Inclusion, at the request of the consumer, of an additionally ordered PCB and PCBA to a second or third shipment containing a given order, means that the shipment containing the additionally ordered products shall be treated as a new order, and thus shipping costs shall be charged. Where the weight of a parcel does not fall within the lump weight for a given country (or such a lump weight is not defined), the shipping cost is individually agreed on with the NEXTPCB Sales Department.
d. Delivery date is indicated in accordance with the YYYY-MM-DD (year, month, day) format.The delivery time for a product includes the order processing time and transportation time by the carrier/freight forwarder. The PCB and PCBA projects order processing time is an indicative time counted from the moment of receipt of the order for processing until the subject of the order is issued to the carrier/freight forwarder. The order processing time is subject to the availability of a given product, while the transport time depends on the choice of carrier/freight forwarder. Details regarding delivery times are available in the "Support” tab.
e. The consumer chooses a carrier when placing the order from the different options offered by NEXTPCB. Delivery by a carrier different than that offered by NEXTPCB is only possible for individual agreements between NEXTPCB and the consumer. Where a consumer chooses the Standard shipment method, NEXTPCB makes the choice of the carrier from several entities that provide such services.
f. Receipt of goods at the NEXTPCB headquarters located at 46 Meilin road is impossible.
